Top 10 Tools & Techniques for Recruiting

24. December 2013

Are You Frustrated With Healthcare.gov?

Filed under: Musings — admin @ 21:02

Just wanted to share my ongoing problem with securing coverage after jumping through all the necessary hoops and finally getting to the last step, where my coverage was selected, and all the site had to do was confirm my selection, and begin my coverage which would have taken effect on 1 Jan. But that will never happen on 1 Jan or even 2020, if the problems persist and their call center support is effortless to resolve anything. Below is a sample chat session, which will exemplify the ridiculousness of this site. LOL

++++++++++++

[7:56:33 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[7:56:36 pm]: Please be patient while we’re helping other people.
[7:58:06 pm]: Please be patient while we’re helping other people.
[7:59:38 pm]: Please be patient while we’re helping other people.
[8:01:08 pm]: Please be patient while we’re helping other people.
[8:02:39 pm]: Please be patient while we’re helping other people.
[8:04:10 pm]: Please be patient while we’re helping other people.
[8:05:40 pm]: Please be patient while we’re helping other people.
[8:07:11 pm]: Please be patient while we’re helping other people.
[8:08:40 pm]: Please be patient while we’re helping other people.
[8:10:11 pm]: Please be patient while we’re helping other people.
[8:11:42 pm]: Please be patient while we’re helping other people.
[8:13:12 pm]: Please be patient while we’re helping other people.
[8:14:43 pm]: Please be patient while we’re helping other people.
[8:16:13 pm]: Please be patient while we’re helping other people.
[8:16:54 pm]: Please be patient while we’re helping other people.
[8:18:26 pm]: Please be patient while we’re helping other people.
[8:18:35 pm]: Welcome! You’re now connected to Health Insurance Marketplace Live Chat. Thanks for contacting us. My name is Jean. To protect your privacy, please don’t provide any personal information, like Social Security Number, or any other sensitive medical or personal information.
[8:19:47 pm]: Bret
Application ID: XXXXXXXXX
Date: 2013-12-24 07:52:56
Sorry, an error has occurred. Please try again. If that doesn’t work, log out.
Error ID: 500.300588
I have tried logging in and out over a dozen times in a period of 8 hrs. I am trying to process my enrollment selection choices for medical and dental and cannot get past the final confirmation stage. I have also called your user support, and waited each time for over 90 minutes to get a representative, several times, and they cannot resolve this problem and simply tell me to wait and try to log in at another time. I’ve been trying to get my coverage confirmed for the past week, since the expiration for 1 Jan coverage is, I believe, tonight. The error will not go away and it seems like I’ll never get coverage.
[8:20:40 pm]: Bret
????
[8:21:33 pm]: Bret
Hello – anyone helping here?
[8:21:49 pm]: Jean
I apologize for the inconvenience. I’ll be more than happy to assist you today. Before we proceed, may I please ask in what state you reside in?
[8:22:00 pm]: Bret
Florida
[8:22:56 pm]: Jean
Thank you. One moment please while I look that up.
[8:23:13 pm]: Jean
I can answer your questions about the Marketplace and how you can enroll. You can also use HealthCare.gov to find this information and what programs you may qualify for, as well as find and apply for coverage, compare plans, and enroll in a health insurance plan. You can apply now through the end of open enrollment. Open enrollment for health coverage in 2014 closes on March 31, 2014.
[8:24:09 pm]: Bret
Huh – that is not an answer. I can’t believe I had to wait 20 minutes for you to send me a boilerplate response.
[8:25:19 pm]: Bret
Did you read my problem or are you just programmed to send these crazy messages?
[8:26:36 pm]: Jean
Thank you for your interest in the Marketplace and for sharing your feedback. We apologize for any technical difficulties you may be experiencing as you use HealthCare.gov. We know this can be frustrating, and we’re working around the clock to improve HealthCare.gov and to make sure your experience with it is a positive one.
[8:27:27 pm]: Bret
Give it a rest Jean. Your chat help is a joke if you continue to send me these nonsensical messages.
[8:28:23 pm]: Bret
I need resolution, not excuses.
[8:30:19 pm]: Jean
I understand that you are experiencing issues with the health insurance marketplace application and are unable to complete the process. I apologize for the inconvenience. Due to security purposes I am unable to access your marketplace application and check what the issue could be. You will need to contact a health insurance marketplace call center representative. We are available to help you 24 hours a day, 7 days a week. You can reach us toll free at 1-800-318-2596.
[8:31:16 pm]: Bret
What is the purpose of help if neither you or phone support cannot resolve my problem. What alternative do I have for a quick remedy?
[8:32:58 pm]: Jean
I apologize for the inconvenience. You can remove an application that you started or completed, but you’ll need to start over with a new application and get new eligibility results. If there were errors or issues that stopped you from editing, completing, or submitting your application, you can remove your application and start a new one.
[8:33:49 pm]: Bret
I have called your call center reps over a dozen times and waited over 90 min each time with no assistance as well. Is this the best you can offer. I have already created my second application which is this one and was handled and created by a call center phone representative. Any other bright ideas Jean?
[8:36:47 pm]: Jean
I do apologize for the inconvenience I understand that there is a wait time at the moment. We are currently experiencing a high volume of callers. Please try again later.

And that is how you get “Help” from this program.

No Comments

No comments yet.

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.

Powered by WordPress